Personal identification information
We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, places an order, fills out a form, responds to a survey, subscribes to our newsletter, profiles a company, purchases a product and also in connection with other activities, services, features or resources we make available on our Site. Users may be asked, when appropriate, for their name, email address, mailing address, phone number, credit card information and or passport or resident identity number.
We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information can include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service provider utilized and other similar information.
Web browser cookies
How we use collected information
Xtendevent collects and uses Users personal information for the following purposes:
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize your User experience. We may use information in the aggregate to understand how our Users as a group use the service and resources provided on our Site.
- To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To administer a content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails. The email address Users provide for order processing will be used to send information and updates pertaining to any order. It may also be used to respond to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include our Newsletter, company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email for a User to contact us.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
PAIA - The Promotion of Access to Information Act and POPI - The Protection of Personal Information Act
THE REGULATION OF YOUR PERSONAL INFORMATION - PAIA and POPI
The Promotion of Access to Information Act (PAIA) was passed to give effect to the constitutional right of access to information that is held by a private or public body and that is required for the exercise or protection of any rights.
The Protection of Personal Information Act (POPI) was enacted to give effect to the constitutional right to privacy by promoting the protection of personal information when processed by public or private bodies.
ACCESS TO YOUR PERSONAL OR USER INFORMATION
Both Acts allow africaibc.com consumers to access certain information.
PAIA makes provision for consumers to access their own information in the possession or under the control of africaibc.com. Consumers may also request access to the information of a merchant in the event that:
The PAIA Manual is available here
In terms of the POPI Act, africaibc.com consumers may specifically request:
Confirmation of whether or not africaibc.com holds any personal information regarding the consumer;
A record or a description of the personal information about the consumer including information about all third parties who have had access to that information.
To request access to information please contact:
The Information Officer
Email - email@example.com
The Request Form is attached to the PAIA manual provided from the link above.
Please note that:
All xtendevent.com customers are allowed and have access to their own information without having to use the request for access to information procedure as set out in the Promotion of Access to Information Act, including, but not limited to:
Customers can access volunteered information by visiting their Customer profile at africaibc.com. Please log on with your User ID and unique password.
A request made for access to any information other than that specified above, any information of another merchant or any information in terms of the POPI Act, must be made in accordance with the access to information procedure as set out in the Promotion of Access to Information Act.
PROTECTION OF YOUR PERSONAL INFORMATION
All consumers are permitted to make a complaint to the Information Regulator in the event of any interference with the protection of your personal information. The contact details of the Information Regulator shall be placed on this Site upon its establishment.
Last Updated - November 2019